Welcome to the ISCS@UPIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
Once you logged the ticket, you will receive an email with your unique ticket number. If you do not see the email in your inbox, please check your spam or junk folder as it may have found it's way there in error. If you find it please be sure to identify the email a non-spam email.
For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please review the Guidelines for the use of the Internal Statistical Consultation Service at the following link and be sure to attach the Letter of Co-author Acknowledgement to your request for support. The letter at can be found at the following link.
For any inquiries please feel free to contact us at ISCS@up.ac.za
"The University of Pretoria has extended the March recess in response
to the COVID-19 pandemic. All staff will be working from home during this time
and therefore responses may be delayed."
Please take note of the following GOVID-19 link: https://sacoronavirus.co.za/
In line with nationwide lockdown and regulations to contain the spread of the novel coronavirus (COVID-19), please refer to the following link: https://www.up.ac.za/coronavirus-updates/news/post_2883012-update-latest-on-up-covid-19-lockdown-measures, the following measures are in place regarding consultations:
·The ISCS members will officially work from home
·No contact meetings or consultation will be conducted
·All consultations will be scheduled via Google Hangouts and/or Zoom with the assigned ISCS team member.
Important Notice: New projects are not accepted during the months of mid-November and mid-February. Clients submitting projects during this time should take note that work on these projects will only commence in March.